FAQs

Frequently asked questions

• Socket replacement
• I forgot my password
• What do the colours on the plug sockets mean?
• Accessibility
• How does turning off water boilers and zip taps affect legionella risk?
• Why do the impact indicator lights on the sockets sometimes update to different colours at different times?
• How do we calculate carbon emissions?
• How do we calculate our reporting savings?
• Can I turn off my split AC/heating system?
• Can I cut power at the fused spur to an AC unit?
• How accurate are the energy saving predictions before installation?
• Is there any sort of legal requirement for us as a company to report on energy and emissions?
• How has material circularity been considered when replacing original sockets with the solution?
• What is the product lifecycle compared to standard sockets and how does this impact their circularity?
• How do you make this product accessible for everyday users/businesses who don’t own the building?
• Do the sockets work on 2.4 Ghz or 5 Ghz Wi-Fi?
• What do the LED light colours mean?