Why haven't I received an email or SMS verification code?

measurable.energy does not send two-factor authentication (2FA) verification codes by email or SMS.

When signing in to the measurable.energy Control Centre, your verification code is generated by the authenticator app you set up when you registered your account.

Where can I find my verification code?

Open the authenticator app on your mobile device, such as:

• Microsoft Authenticator
• Google Authenticator

Look for the measurable.energy entry in your authenticator app. You should see a 6-digit verification code.

Enter this code on the measurable.energy login screen. The code changes every 30 seconds, so always use the code currently displayed in your authenticator app.

I can't find measurable.energy in my authenticator app

If measurable.energy is no longer listed in your authenticator app, you have changed or lost your phone, or you did not complete the original 2FA setup, your 2FA authentication may need to be reset.

Please contact your organisation's main measurable.energy stakeholder - typically someone who has Admin access to the measurable.energy Control Centre. They can arrange for your 2FA to be reset if required.

I'm being asked to scan a QR code

When setting up 2FA for the first time, you will be shown a QR code during the registration process.

In your authenticator app:

1. Select + in Google Authenticator or Add Account in Microsoft Authenticator.
2. Scan the QR code shown by measurable.energy.
3. Your measurable.energy account will then appear in the authenticator app.
4. Enter the 6-digit code generated by the app to complete setup.

Once set up, you do not need an email or SMS code when logging in. Simply open your authenticator app and enter the current 6-digit code.

For more information, see Logging On.